1. Payment Methods

We currently accept the following secure payment options:

• Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

• PayPal

• ShopTen Gift Cards (coming soon)

All payments are processed through trusted, encrypted gateways to ensure your information stays safe.

2. Order Confirmation

• Once your order is placed, you’ll receive a confirmation email.

• After your order is processed and shipped, you’ll receive a shipping confirmation email with tracking details.

3. Returns Policy

We want you to love your purchase, but if something isn’t right, you can return it.

• Return Window: Items must be returned within 14 days of delivery.

• Condition: Products must be unused, in their original packaging, and with all tags/labels attached.

• Non-Returnable Items: Clearance items, intimate wear, and perishable goods cannot be returned.

4. Refunds

• Once we receive and inspect your return, you’ll be notified by email.

• Approved refunds will be issued to your original payment method within 5–10 business days.

• Shipping fees are non-refundable.

5. Exchanges

• If you’d like to exchange an item for a different size/color, please contact our support team before returning the original product.

• Exchanges are subject to product availability.

6. Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with photos, and we’ll arrange a replacement or refund at no extra cost.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

ShopTen
Email: support@shopten.com
Phone: +1 (203) 312-3654