1. Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays).

• You will receive an order confirmation email followed by a shipping confirmation with tracking details once your order has been dispatched.

2. Shipping Rates & Delivery Estimates

• Standard Shipping (5–7 business days): $4.99 or FREE on orders over $50

• Express Shipping (2–3 business days): $12.99

• Overnight Shipping (1 business day): $24.99

Delivery times are estimates and may vary depending on location and carrier delays.

3. Shipping Locations

• We currently ship nationwide within the United States.

• Unfortunately, we do not offer international shipping at this time.

4. Tracking Your Order

• Once your order ships, you’ll receive an email with a tracking number.

• You can use this tracking number to monitor your package’s progress until it arrives at your door.

5. Delays & Issues

• ShopTen is not responsible for delays caused by carriers, weather, or incorrect shipping details provided by customers.

• If your package is delayed or lost, please contact our support team and we’ll work with the carrier to resolve the issue.

6. Incorrect or Damaged Items

• If you receive the wrong item or your order arrives damaged, please contact us within 7 days of delivery with photos, and we’ll arrange a replacement or refund.

7. Contact Us

For any shipping questions, feel free to reach out:

ShopTen

Email: support@shopten.com
Phone: +1 (203) 312-3654